Refund Policy

Last updated: 25 October 2026.

If something is wrong, tell us within 7 days

If VetQ is not right for you, email support@vetq.org within 7 days of buying a plan and we will look at refunding you. Include the email you signed up with. Your access ends when a refund is processed. If you have answered fewer than 200 questions since you bought your plan, we will refund it in full. If you have answered 200 or more, we cannot refund it, because the practice has already been used, unless something on our side stopped you from using VetQ properly.

How it works

• Refunds go back to the original payment method through Paystack. Banks can take several business days to show it.
• The free trial needs no payment, so there is nothing to refund.
• Plans do not auto-renew, so you cannot be charged again without buying again.

Not passing the exam is different

If you sit the exam and do not pass, you do not need a refund: you can claim a free replacement plan. See the plan guarantee in our Terms.

After 7 days

We do not usually refund after 7 days, but if something went wrong on our side (for example a long outage or a duplicate charge) write to us and we will make it right.